About Confreecall.com
Confreecall.com provides FREE audio conferencing services to its customers. The service is developed and powered by Vapps, the leading provider of VoIP audio conferencing solutions.

How do I get started?
Simply enter your email address at the registration page and we will email you all the required information to get started.

What if I have downloaded the Yahoo! Plug In?
You will already be registered with an account. Your Yahoo! ID will serve as your username for logging into the web site to see who is on the call, etc...

What does the service offer?
We provide multi-party conference calls (more than 2 people) at no additional cost. The only cost you incur is the long distance charge, or if you are in the UK or Germany, the cost of calling the premium rate numbers.

There are a suite of web-based services including email invitations, web-based call control and account preferences that are accessed by logging into the web site.

What are the Access Numbers and Rates?
The following is a current list of conference access numbers by country:

Country	Code	Number
US	1	218-486-3600
UK	44	0870 738 0765
Austria	43	0820 4000 1577
Spain	34	0902 88 60 56
Germany	49	01805 00 76 42
France	33	0826 100 280
Belgium	32	070 35 9992
Switzerland	41	0848 560 327
Ireland	353	0818 270 037
Italy	39	0848 390 179

Below you will see a list of call rates per minute for the international numbers. Confreecall does not set the rates for these numbers, and prices may vary depending on the network used. Users should contact their network provider to confirm these rates.

Country	Number Range	Peak Time (8am-6pm)	Evening (6:01pm-7:59am)	Weekend (12:00am Sat.- 11:59pm Sun.)
UK	0870	7.9p	3.9p	1.5p
Germany	01805	14 Euro Cents	14 Euro Cents	14 Euro Cents
France	0826	15 Euro Cents	15 Euro Cents	15 Euro Cents
Belgium	070	17.4 Euro Cents	8.7 Euro Cents	8.7 Euro Cents
Switzerland	0848	7 Euro Cents	6 Euro Cents	4 Euro Cents
Ireland	0818	8.1 Euro Cents	4.3 Euro Cents	1.3 Euro Cents
Italy	0848	14.3 Euro Cents	8.2 Euro Cents	8.2 Euro Cents

Can calling cards be used to attend a conference call?
Yes, calling cards can be used to attend a conference. Just dial the calling card phone number, input the card's passcode, and then dial the conference number given to you. Depending on the calling card used, you may have to pay a fee (normally deducted as minutes from your card) for calls made from a payphone.

What is the maximum number of participants in a conference room at one time?
Currently, up to 500 participants can attend a conference call at one time.

Is there a maximum amount of time a conference call can be in session?
No, there is no maximum amount of time a conference may stay in session.

Can a cell phone be used instead of a land line to attend a conference?
Yes, a cell phone may be used to call into a conference if a land line is unavailable. Note that the quality of the call is reduced when using a cell phone compared to a land line telephone.

Is there a surcharge for calls into a conference?
There are no surcharges for calling into a conference. The only charges incurred are from your long distance provider. International rates may apply if calling from abroad.

Can I choose my own phone number to call into a conference?
A permanent conference phone number is given by our system after successful registration. This phone number will also appear in email invitations to any intended moderators and participants.

Does the number of participants affect the quality of the conference call?
As the number of participants increases, so the does the probability of unintended participant error. Things like background noise, unmuted lines, and type of phone used can affect the quality of the conference call.

If there are echoes heard during a conference call, how are those reduced or eliminated?
Participants should make sure any other microphone source into the conference call is muted. Moderators can mute all of the lines and one-by-one unmute the lines to see if any particular caller or callers are causing the echo effect. If this is determined to be the case, then those callers can be muted for the entirety of the conference, or they can try calling in again from a better phone or quiter area.

If distortion is heard during a conference call, is there something a participant can do to reduce its occurrence?
The participant should make sure to call from a good, quality phone, and should make sure to keep any background noise to an absolute minimum. If this doesn't help, the participant should hang up and reattempt a connection into the conference.

If a participant calls into a conference before the moderator, what happens?
Depending on the preferences of the moderator, three different things can occur. One, the participant may be prompted to hang up and call back at a later time. Two, the participant may be placed on hold until the moderator arrives, at which point the participant is placed into the conference. Lastly, the participant may be placed directly into the conference without having to wait for the moderator.

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Where do I download the Confreecall Plug-in for Yahoo! Messenger?
If you are on this site, you can go to the home page and click on the Yahoo! Messenger Plug-in graphic near the top of the page. Follow the prompts to download the plug-in. In the event that this link is not working, you can search the Yahoo! Plug-ins by clicking here.

How do I activate the Confreecall Plug-in?
First, you need to be signed in to Yahoo! Messenger and have your window up. Next, click on "Actions" in the top toolbar and then select "Choose a Plug-in." Locate the "Confreecall for Yahoo! Messenger" Plug-in and click on "Start". You will notice a small window change under the "Plug-ins" graphic in the middle of the Yahoo! Messenger window and it will say "Confreecall for Yahoo! Messenger."

Now that I've loaded the Confreecall Plug-in, how do I use it?
There are two different ways to make this service work for your conferencing needs. In the plug-in window, you will notice two different graphics and a form field where you can enter the subject of the conference (see the image below). The graphic on the left says "Schedule a Conference" and when clicked allows the user to input their name, subject of conference, date and time of conference including time zone, and recipients. Users can even create and save an email list for future use. Each recipient will receive an email notifying them of the access number to dial, the conference room number to input when prompted and it notifies the recipients to load the Confreecall Plug-in in their Yahoo! Messenger window.

If a reservationless conference is desired, then the user can hold down the CTRL button on their keyboard and select multiple online buddies. Then, the user would need to click on the "Conference Now" button. If the others do not have the Confreecall Plug-in loaded, they will receive a message to do so, and they will see the access lines and conference room number to dial in order to enter the conference at that time.

If the recipients receive the access lines and conference room number, why is it necessary for them to download the Plug-in? All of the participants through Yahoo! Messenger need the Plug-in so that a proper conference log occurs in the system.

This service is great, but how is it different than Yahoo Messenger with Voice?
With the Confreecall Plug-in, Yahoo! Messenger users can conference with up to 500 people. Also, there are features such as mute/unmute and participant count. It is secure in that only those buddies you send the information to will be able to enter the conference.

Do I need the latest version of Yahoo! Messenger to use this Plug-in?
Yes, you need to go to http://messenger.yahoo.com/ to download the free Yahoo! Messenger with Voice (Version 8.0 or greater).

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Where do I download the Vapps Conferencing Plug-in for Windows Live Messenger?
You can go to the our home page and click on "MSN Activity", which will bring you to the Window Live Gallery page. You will then need to click on "Launch in Messenger" to download the plug-in. In the event that this link is not working, you can search the Windows Live Plug-ins by clicking here.

How do I use this plug-in?
Whenever you want to conference with your Windows Live Buddies, you will need to go back to the "Vapps Conferencing with MSN" Windows Live Gallery page so that you can click on "Launch in Messenger". You can get to that page by going to http://www.confreecall.com and clicking on the "MSN Activity" link, you can search for the plug-in in the Windows Live Gallery, or you can get there by clicking here. Once you add the plug-in, a window will pop up asking you to select buddies with whom you will conference with - just click on there names and once you are done, click "OK" at the bottom of the window. Windows Live Messenger will send out an invitation to conference to the buddies you selected, and once they accept, a separate conferencing window will pop up to the right of your chat box. This window will contain your conference room number and the access lines that can be dialed from Windows Live Messenger to enter the conference. If you want to conference right away, you can click the "Conference Now" button and your buddies will get the same information that you have (however you will have the ability to mute/unmute the callers and drop their calls since you initiated the activity). If you want to schedule a conference for some later date and/or time, you can click on the "Schedule Conference" button and fill out the pertinent information. Emails sent out by this sytem will tell your buddies when the conference will be, what number(s) to dial, and the conference room number needed to access your conference. Whatever you decide to do (reservationless vs. reservation conferences), you will be ready to conference!

How is this service different than using just Windows Live Messenger to conference with all of my buddies?
The Vapps Conferencing Plug-in for MSN allows Windows Live Messenger users to conference with up to 500 buddies simultaneously! Now that's a lot of people!

Do I need the latest version of Windows Live Messenger to use this plug-in?
Yes, you will need to download the latest version of Windows Live Messenger (Version 8.1 or greater) by going to http://get.live.com/messenger/overview.